January 21, 2015 at 4:13 pm #6797
Generall settings of my plugin:
Custom Post Types: Pages
Enable user reviews for site visitors? (anyone can rate): Yes
Placement for rating on the website:
advantages – yes
price – no
address – no
hours – no
display – no
criteria – 4 criteria (ID 1 to 4) – each 50%
(comments are allowed)
1.) Testuser (no account) ist making a comment including a rating and four criterias
Suggestion for new feature:
User doesn´t get an answer after writing and sending a comment (e.g. „Thank you for your comment – it will be activated after a check“)
2.) After the activation of the comment:
User rating on the top left isn´t displayed – 0/5 (1 reviewers)
display on the bottom 0/5 (1 Reviewer)
Stars are displayed in the chart on the left – but not the categories
No display of the percentages (0%)
Categories are shown, but no bars
At the bottom of the page bars are neither shown (next to the user comment)
(editing of user comment – numbers of the ranking are shown)
3.) WP Rich Snippets Settings – Update User Rating Data
After pushing the update button: popup window: „Are you sure?“
Error indication below for approx. 1-2 seconds:
„Warning: Wrong parameter count for round() in /wordpress/wp-content/plugins/wp-rich-snippets/lib/includes/user-rating/wprs-user-rating-functions.php on line 849
Warning: Wrong parameter count for round() in /wordpress/wp-content/plugins/wp-rich-snippets/lib/includes/user-rating/wprs-user-rating-functions.php on line 813”
=> both error indications show abbout 50 times
Then above the indication: „Success! User Reviews has been fully updated”
4.) Reloading of comment:
Stars are not updated in the overview
Criteria are not listed separately
Please see screenshot:
Do you need more infos / screenshots / WP Login data for test account?
I appreciate your support.
January 22, 2015 at 3:21 am #6805
It looks like the server you are hosting your website at has an older version of PHP, the plugin requires PHP 5.3+ to work properly as mentioned in our FAQ section.
Try to upgrade to the latest version of PHP, this can be done within cPanel in most hosts, if you don’t know how to do it, try getting in touch with your hosting company’s support, they should be able to assist you with this.
January 22, 2015 at 10:44 am #6810
thanks a lot for your support.
Your advice was right – after updating from PHP 5.2 to 5.5 eeverything works fine 🙂
@ Customizer Add on:
I changed the color of the “User Rating Color” to green.
This worked out fine, except the color of new criteria from User Reviews stayed blue.
Is this also possible to change?
January 23, 2015 at 6:01 am #6829
Great, things went well.
Yes, this is a missing style, we’e have a fix for it for the next plugin update.
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