WP Rich Snippets Plugin – Product Aggregate – User Criteria not showing

Front Support Plugins Support WP Rich Snippets Plugin WP Rich Snippets Plugin – Product Aggregate – User Criteria not showing

This topic contains 3 replies, has 2 voices, and was last updated by  Hesham 2 years, 10 months ago.

  • Author
  • #6797

    Jan S.

    Hi Hesham,

    Generall settings of my plugin:

    Custom Post Types: Pages
    Enable user reviews for site visitors? (anyone can rate): Yes

    Placement for rating on the website:
    Product Aggregate
    advantages – yes
    price – no
    address – no
    hours – no
    display – no
    criteria – 4 criteria (ID 1 to 4) – each 50%
    (comments are allowed)

    1.) Testuser (no account) ist making a comment including a rating and four criterias

    Suggestion for new feature:
    User doesn´t get an answer after writing and sending a comment (e.g. „Thank you for your comment – it will be activated after a check“)

    2.) After the activation of the comment:
    User rating on the top left isn´t displayed – 0/5 (1 reviewers)
    display on the bottom 0/5 (1 Reviewer)
    Stars are displayed in the chart on the left – but not the categories
    No display of the percentages (0%)
    Categories are shown, but no bars
    At the bottom of the page bars are neither shown (next to the user comment)
    (editing of user comment – numbers of the ranking are shown)

    3.) WP Rich Snippets Settings – Update User Rating Data
    After pushing the update button: popup window: „Are you sure?“
    Error indication below for approx. 1-2 seconds:
    „Warning: Wrong parameter count for round() in /wordpress/wp-content/plugins/wp-rich-snippets/lib/includes/user-rating/wprs-user-rating-functions.php on line 849

    Warning: Wrong parameter count for round() in /wordpress/wp-content/plugins/wp-rich-snippets/lib/includes/user-rating/wprs-user-rating-functions.php on line 813”

    => both error indications show abbout 50 times
    Then above the indication: „Success! User Reviews has been fully updated”

    4.) Reloading of comment:
    Stars are not updated in the overview
    Criteria are not listed separately

    Please see screenshot:

    Do you need more infos / screenshots / WP Login data for test account?

    I appreciate your support.

    BR Jan

  • #6805


    Hi Jan,

    It looks like the server you are hosting your website at has an older version of PHP, the plugin requires PHP 5.3+ to work properly as mentioned in our FAQ section.

    Try to upgrade to the latest version of PHP, this can be done within cPanel in most hosts, if you don’t know how to do it, try getting in touch with your hosting company’s support, they should be able to assist you with this.

  • #6810

    Jan S.

    Hi Hesham,

    thanks a lot for your support.
    Your advice was right – after updating from PHP 5.2 to 5.5 eeverything works fine 🙂

    @ Customizer Add on:
    I changed the color of the “User Rating Color” to green.
    This worked out fine, except the color of new criteria from User Reviews stayed blue.

    Please see screenshot

    Is this also possible to change?

    BR Jan

  • #6829


    Great, things went well.

    Yes, this is a missing style, we’e have a fix for it for the next plugin update.

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