Users Cannot see criteria or star ratings, hence not able to review

Front Support Plugins Support WP Reviews Plugin Users Cannot see criteria or star ratings, hence not able to review

This topic contains 8 replies, has 3 voices, and was last updated by  Hesham 3 years, 6 months ago.

  • Author
    Posts
  • #3053

    I cannot get the ratings or criteria to show up to allow user ratings and review. Here are a couple of pages I have your plugin in use on. It’s never worked. Any ideas?

    http://wordpress.researchroofing.com/certainteed-xt-25-30-shingle-review-user-reviews/

    http://wordpress.researchroofing.com/certainteed-presidential-shingle-review/

  • #3054

    Dan Karr
    Participant

    I have a similar problem. I am using WP 3.7 and the Twenty Thirteen theme and have installed and configured the software, but nothing shows up. The only item that shows up is:

    You may use these HTML tags and attributes: <abbr title=””> <acronym title=””> <b>

    <cite> <i> <q cite=""> <strike>

  • #3055

    Hesham
    Keymaster

    Your theme’s comment form is probably custom, it doesn’t have the default WordPress id and classes, and probably that’s why criteria won’t show up.

  • #3057

    Dan Karr
    Participant

    Hi Hesham,
    I just sent you an email with login to my website. The email is titled “Re: New from Author hReview Contact”

    Thanks,
    Dan

  • #3058

    Dan Karr
    Participant

    For my website the comment form is standard twenty Thirteen.

  • #3060

    Hesham
    Keymaster

    Yes, you are right. I think everything will work on your site as expected. The reply was for the original thread 😉

  • #3065

    I had made some changes to the comments php file but I switched it back to defaults now(restored original comments.php) and still not working. Perhaps you could tell me the id and classes the plugin targets and I will change them inside my theme? Any other solutions?

  • #3090

    I was able to fix it by renaming and thus disabling the comments.php within my theme Avada if anyone knows of it. This is a low risk change as you could cimply ftp in and name back to the default if it breaks something in your theme.

  • #3101

    Hesham
    Keymaster

    You probably can get an idea if you switch to one of the default WP themes (example: TwentyTwelve‎).

    I don’t recommend changing your theme’s comments form ID or classes, this may break the comment section layout.

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