User Review Issue

Front Support Plugins Support WP Reviews Plugin User Review Issue

This topic contains 12 replies, has 3 voices, and was last updated by  Hesham 4 years, 1 month ago.

  • Author
    Posts
  • #1830

    Michael Williams
    Participant

    Hi,

    We’re getting the plugin setup. Due to our theme I had to create a custom template for all reviews.

    I got everything working (or so it seems) but the user review part is not working.

    We use disquis on a lot of pages. I already put a filter in so now we are only showing the traditional WP comment system. However, it seems that our theme modifies this system.

    You can view this at: http://www.thecenter.org/beta-review/

    We do have the Guest Reviews enabled. Could you please email me at Michael.Williams@glexia.com with additional steps to fix this issue?

    Regards,

    Michael

  • #1832

    Hesham
    Keymaster

    Hi Michael,

    The very basic test is to activate the default theme (for example Twenty Twelve) to make sure that the conflict is within the Theme.

    Once confirmed, try to stop the theme from loading jQuery 1.8.3, if you need help or you would like me to take a look, please create a temp admin account for me, and send details by email.

    Also, not sure if you know, but I’ve just dropped a new update for WP Reviews 1.0.0.7 (please, download it from your account, and install it instead of the version you are using now). See changes here.

    P.S. I can’t provide support by email, I always lose track, so please let’s stick here in the forum.

  • #1835

    Michael Williams
    Participant

    I just sent the login information over to you. It’s definitely the theme that is causing the issue. To make a lot of the CSS display properly I also created a custom template file within the theme called “Review Page”

    Regards,

    Michael

  • #1837

    Hesham
    Keymaster

    Thanks, I’ve tried to disable jQuery within the theme, but it breaks the layout completely, looks like the theme you are using depends on that version of query some how so we can’t change it.

    I’ve tried many slide ranges but non of them works, but I will investigate more, maybe I can change the whole thing and find something else.

    P.S. I’ve replied to your email and included a note, please read it.

  • #1839

    Michael Williams
    Participant

    Hi Hesham,

    I’ve done what you requested; the new version is uploaded. The interesting part is it’s not just the sliders that aren’t working, the rating buttons aren’t working either (from 1-5 stars).

    Michael

  • #1840

    Michael Williams
    Participant

    Ah, it looks like in the new version the stars are appearing, but the jQuery seems slow. Sliders still don’t work as you mentioned in your email. Check it out: http://www.thecenter.org/beta-review/

  • #1842

    Hesham
    Keymaster

    The user rating star works because I’ve disabled loading jQuery in the plugin settings (I haven’t done any changes in the code regarding this port). The animation is cause by the Theme though!

    But the range slider is not working, this is the problem I will be looking at.

  • #1843

    Michael Williams
    Participant

    Is there anyway to localize the jQuery within that CSS element?

  • #1844

    Hesham
    Keymaster

    To be honest, I am not that good in coding Java or working with jQuery, but I will look into everything I can do.

  • #1931

    Darrell Francis
    Participant

    Hi,
    I’ve bought and installed your WP reviews plugin a few days ago and I’ve been having issues with the average user ratings and some important page elements seem to have disappeared.
    I’m currently using the Woothemes Superstore theme with the latest version of WooCommerce 2, If you reply to this post via email, i’ll send over some screenshot to illustrate to issue i’m having.

    Kind regard
    Darrell

  • #1932

    Hesham
    Keymaster

    Hi Darrell,

    I know a few issues with WooCommerce plugin, the plugin wasn’t designed to work with it though, I’ve included this in my to do list already, and can’t be that much help at this point.

    However, you can email me a link to your site using the contact form, if it’s something quick I will be glad to assist you with (please, send me a link to one of your reviews, no screenshot).

    P.S. Please, open your own new thread in the future.

  • #1933

    Darrell Francis
    Participant

    Hi,

    Here is a direct link as requested

    http://www.rockabuy-baby.co.uk/?product=trunki-freddie-the-fire-engine-ride-on-suitcase-limited-edition

    I’ve deactivated the user ratings for now, but the original stars still aren’t showing. If you rollover the area where the star should be the tooltip still displays.

    Anything you can do to help with the stars issue would be much appreciated.

    Kind regards
    Darrell

  • #1934

    Hesham
    Keymaster

    All what I see is the coming soon page. If you don’t want to disable it, please create a temp admin account for me and send details via the contact page.

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