User Rating

Front Support Plugins Support WP Reviews Plugin User Rating

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This topic contains 16 replies, has 2 voices, and was last updated by  Hesham 4 years, 1 month ago.

  • Author
    Posts
  • #2522

    Bruce Bairstow
    Participant

    I have configured the plugin but when I click on the User Rating button noting happens.

    Also I seem to haev to have my own review Star Rating before the form with display which I dont want. I only want cusotmer reviews for my courses.

  • #2523

    Hesham
    Keymaster

    Would you please provide a link to one of your reviews?

  • #2524

    Bruce Bairstow
    Participant
  • #2538

    Bruce Bairstow
    Participant

    Hello – any update?

    I updated site to 3.6 but still it doesn’t work.
    Here is another link to see the problem: http://119.252.90.27/~logikalp/redesign/products/oracle-primavera-p6v8-3/

  • #2546

    Hesham
    Keymaster

    The WP Reviews plugin depends on WordPress default commenting system. You will need to make sure that WordPress comments are enabled on your reviews pages.

  • #2551

    Bruce Bairstow
    Participant

    Of course comments are on – i read your instructions.

  • #2553

    Hesham
    Keymaster

    If comments are open, then we should see the comment form. I can’t see it! All what I see is the Gravity form you have on that page. Please double check.

  • #2554

    Bruce Bairstow
    Participant

    Hi sorry- you are right that page template didn’t have it – I quickly created that one and didnt check.

    But i am still having the issue as no stars appear – see this page with comments.

    http://119.252.90.27/~logikalp/redesign/test-product-page-reviews/#comment-963

    Do i need 1.0.0.8.7 – (i cant install it as it says there is already that folder in existence? – so maybe i need my host to upload it for me?)

    I just want customer reviews on these pages and I want them to review overall star plus 5 fields
    – Venue
    – Trainier
    – Content
    – Materials
    – Duration

  • #2555

    Bruce Bairstow
    Participant

    If I dont give it an author rating only the comment box appears

  • #2556

    Hesham
    Keymaster

    It says user must login to comment, this way won’t show the user the comment form, you need to set this to with WordPress discussion to “Anyone can comment”.

    It’s always good to update the plugin to the latest version. (you need to deactivate and delete the old plugin first, then install the new one).

    P.S. Rating and range sliders do not show for logged author of the review, so always check when you are logged out (you can open your review in a different browser too).

    Let me know when you are done with these changes so I can see if it works or not.

  • #2557

    Hesham
    Keymaster

    That is correct, you have two ways:

    1) give it a rating (author rating).

    2) tick the “Use user rating as rich snippets source, this will override the default plugin settings.” check box that is in the Review Settings post meta main tab (that’s a user only enabled review).

    I hope this helps.

  • #2558

    Bruce Bairstow
    Participant

    I have changed settings to anyone can review but stars and categories dont appear for user review.

    I have not updated from 1.0.0.8 to 1.0.0.8.7 as i dont have access to folders

  • #2559

    Hesham
    Keymaster

    Well, you must update the plugin first, then we see what happen next.

  • #2566

    Bruce Bairstow
    Participant

    I have made the changes and uploaded the new version. The form is now appearsing but users cannot rate
    http://119.252.90.27/~logikalp/redesign/test-product-page-reviews/#respond

  • #2567

    Hesham
    Keymaster

    Are you using a plugin for the Security Code?

    Also, I think the comment form is filtered (the URL field is not showing), so this could override the default commenting code and cause the issue.

  • #2568

    Bruce Bairstow
    Participant

    i have deactivated Captcha plugins but still cant see rating, i get this message when I try to submit

    Notice: please choose a rating before you submit your reviews!

  • #2572

    Hesham
    Keymaster

    There must be a conflict with the Theme or one of your plugins. You will need to switch to one of the default Themes to see if the user rating shows or not, if it shows then the issue is cause by the Theme, if not then deactivate all plugins and activate them one by one till you find the one that is conflicting.

    P.S. You are getting this message because you have this option checked “Users must choose a rating?” in the plugin settings.

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