Stars / Rating not appearing in Google

Front Support Plugins Support WP Rich Snippets Plugin Stars / Rating not appearing in Google

This topic contains 5 replies, has 2 voices, and was last updated by  John Garner 3 years, 4 months ago.

  • Author
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  • #4839

    John Garner
    Participant

    Hi there,

    When I look at the the review in Google there are no stars appearing. When I check the page on the Google Rich Snippets checker it shows an error that says:

    Error: Rating could not be normalized.
    Error: Rating is empty.

    I only have one review that you have already checked for a display issue (and kindly resolved promptly) but when I check with the tool it is saying there is an issue so kind of makes sense that the stars don’t appear. Any idea why so that I can avoid this in the future?

    Thanks,

    John

  • #4842

    Hesham
    Keymaster

    Hi John, would you please provide a link to that review page?

  • #4909

    John Garner
    Participant

    Just sent you an email with the one I got the error on. The same and only review I have done so far where you fixed the missing div issue.

    Thanks,

    John

  • #4930

    John Garner
    Participant

    Hi Hesham,

    Any news on this? I know that switching from rating to percentage then testing seemed to provide proper Google Rich Snippets test tool results but having to use a percentage in order to show stars in Google Results is a heavy price to pay. The review just doesn’t look as good if a percentage is used rather than stars…

    Thanks,

    John

  • #5011

    Hesham
    Keymaster

    Hey John,

    I am still waiting for your respond so I can solve this issue.

  • #5015

    John Garner
    Participant

    Hi Hesham,

    Sorry for the delay and now of course with the WE I’m eager to see if I can resolve this. I sent the details over yesterday so let me know if you need anything from me.

    John

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