Star rating control does not work in comment form

Front Support Plugins Support WP Reviews Plugin Star rating control does not work in comment form

This topic contains 6 replies, has 2 voices, and was last updated by  Hesham 3 years, 8 months ago.

  • Author
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  • #3452

    Azmairnin Jadavji
    Participant

    Hi, the stars on the comment form are greyed out when I click on them and do not respond. Upon page load I get an error like this:

    Uncaught TypeError: Object [object Object] has no method ‘colorbox’ (index):716
    (anonymous function) (index):716
    j jquery.min.js?ver=1.9.1:2
    k.fireWith jquery.min.js?ver=1.9.1:2
    n.extend.ready jquery.min.js?ver=1.9.1:2
    K

    And when I hover over the stars I get errors like this:

    Uncaught TypeError: Object [object Object] has no method ‘addBack’ VM31955:1
    $.extend.fill VM31955:1
    $.fn.rating VM31955:1
    (anonymous function) VM31955:1
    f.event.dispatch jquery.min.js?ver=3.8.1:3
    h.handle.i

    The specific page in question is here:

    http://pardonservicescanada.com/testimonial/

  • #3455

    Hesham
    Keymaster

    Try to disable load jQuery within the plugin settings under the Technical tab.

    Also, I think you should use the Customer Testimonials plugin, which is made for testimonials (not the WP Reviews plugin).

    P.S. If you don’t have access to the Customer Testimonials plugin, then you can gain access by clicking on the (Add/Renew Subscription) tab within your account, then use code “FREE” when check out.

  • #3487

    Azmairnin Jadavji
    Participant

    Thanks for the advice. I have switched to the Customer Testimonial plugin successfully. Now I’m trying to add categories to the form and although I already checked Show Category in the Settings and added 3 category items under the Testimonial Category section there are nothing showing under the Category dropdown menu on the submission form. Am I missing something?

  • #3491

    Hesham
    Keymaster

    There were a bug, I’ve fixed it now.

    Please, download the plugin again (version 0.1.6) within your account and install it instead of the old version.

    P.S. If you have questions of need help with the plugin, please open a new thread in the Customer Testimonials plugin section.

  • #3492

    Azmairnin Jadavji
    Participant

    Thanks, that fixed the problem on the form. However it doesn’t seem to save the category under a test response I submitted. Can you have another look? Thank you very much!

  • #3493

    Azmairnin Jadavji
    Participant

    OK, I will open a new thread for my question now that I’m dealing with another plugin.

  • #3497

    Hesham
    Keymaster

    Thanks a lot, I’ve responded to you and updated the plugin again.

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