Problem with criteria and rating

Front Support Plugins Support WP Reviews Plugin Problem with criteria and rating

This topic contains 7 replies, has 2 voices, and was last updated by  Hesham 2 years ago.

  • Author
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  • #5968

    Kiron Zaal
    Member

    I have a problem with the criteria and rating.

    When user makes a review and fills in the criteria but forget to fill in the rating then the filled in criteria won’t show up in the review. Whenever the rating is checked the criteria will show up in the review. The ratings are really small and are in the middle of the box so they are often forgotten with the consequence that the review is incomplete.

    What do I have to do to get the criteria in the review even when the rating is forgotten? I have already tried checkbox Users must choose a rating? but that didn’t help. (looks like it does nothing).

  • #5969

    Hesham
    Keymaster

    Hi Kiron,

    There is no way to do that, the criteria will be saved only if a user placed a rating. You can force them to leave a rating though, this can be done within the plugin settings.

    Go to plugin settings > Rating > “Make User Rating Required”, and make sure it’s enabled.

    I hope this helps.

    • #5970

      Kiron Zaal
      Member

      Hi Hesham,

      Thanks for your quick reply.

      I have already tried Make user Rating Requeired but it looks like that setting does nothing. With or without the checkbox checked I can stil make a review without the rating filled in.

      If we can make the that setting work than it would be ok.

  • #5974

    Hesham
    Keymaster

    Hi Kiron,

    Please, submit a support ticket within your account and I will look into it.

  • #5999

    Kiron Zaal
    Member

    Hi Hesham,

    I submitted a support ticket. When do you expect an update?

    kind regards,
    Kiron

  • #6029

    Hesham
    Keymaster

    Thanks, the plugin has been updated with a fix for this issue.

  • #6040

    Kiron Zaal
    Member

    Thanks! Everything works fine now

    • #6129

      Hesham
      Keymaster

      Great, glad to know!

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