Problem Submitting Reviews

Front Support Plugins Support WP Rich Snippets Plugin Problem Submitting Reviews

This topic contains 1 reply, has 2 voices, and was last updated by  Hesham 2 years, 8 months ago.

  • Author
    Posts
  • #4939

    Matt Smith
    Member

    Hi,

    I’m using the Rich Snippets plugin and having some issues allowing users to submit reviews.

    Take a look at the example URL: http://www.bisoftwareinsight.com/reviews/actuate-business-intelligence-review/

    When you try to add a review, there are no slider options to chose a rating for the 4 criteria I’ve set up. There is also no labeling for the Comment box. I’m guessing that WordPress made some changes to their commenting platform which is causing the issues?

    Could you please help?

    Thanks,
    Matt

  • #4941

    Hesham
    Keymaster

    Hi Matt,

    This is mostly a jQuery conflict, by inspecting the page code; I see that the Theme you are using (or maybe a plugin) is jQuery incorrectly, so it’s actually loaded a couple of times, which breaks the user rating.

    You need to find out what is loading jQuery (the Theme or plugin), then stop it from doing so.

    P.S. I can’t find out this because it’s loaded directly, try to inspect or view the source of the page, then search for “Add jQuery library” and you will see what I mean.

The forum ‘WP Rich Snippets Plugin’ is closed to new topics and replies.