No non WordPress users can leave reviews

Front Support Plugins Support WP Rich Snippets Plugin No non WordPress users can leave reviews

This topic contains 4 replies, has 2 voices, and was last updated by  Hesham 2 years, 1 month ago.

  • Author
    Posts
  • #5731

    Hi Hesham. I am using Rich Snippets but my customers can’t leave user reviews, when they try they are asked to login to WordPress and 99% of my customers aren’t WordPress users, not do they want to be. How can I correct this issue?

    Thanks

  • #5732

    Hesham
    Keymaster

    Hi Sullivan,

    Make sure the option to allow anyone to is enabled within the plugin setting, under the Rating tab.

    You can then test it out by simply logging out and reload the page.

  • #5745

    I already had these options checked under the rating tab in the Rich Snippets settings. Why is this issue occurring please?

  • #5748

    Hesham
    Keymaster

    I really can’t tell without at least a link to one of your reviews!

    You may submit a support ticket within your account profile so I can take a close look at it.

  • #5749

    Hesham
    Keymaster

    Oh, and by the way, make sure you download and upgrade to the latest version,

    In the latest update that was released today, I’ve tried to open comments by default if Aggregate reviews feature is enabled. This new update may resolve the issue.

    Let me know, and if it didn’t work, please submit the support ticket.

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