Displays Stars in RichSnippets Testing Tool But Not Live SERP?

Front Support Plugins Support Author hReview Plugin Displays Stars in RichSnippets Testing Tool But Not Live SERP?

This topic contains 4 replies, has 2 voices, and was last updated by  Hesham 4 years, 6 months ago.

  • Author
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  • #1139

    Ken Theriot
    Participant

    I’ve had the plugin since November 2012 but the stars ratings still don’t show up in the Google SERP – see http://screencast.com/t/VQgc7UrsCq
    But the page does seem to validate OK in the Rich Snippets testing tool – see: http://screencast.com/t/YbziKwp0wPrV

    The URL of the page in question is: http://www.homebrewaudio.com/review-of-the-audio-technica-at2035-microphone/

    What is the cause of this?

    Thanks.

    Ken Theriot

  • #1140

    Hesham
    Keymaster

    Hi Ken,

    I see, this is too long time.

    The plugin follows Google’s guidelines to include the markups, IF the rating stars show in Google’s Rich Snippets Test Tool, then I would say markup is added correctly.

    I can’t help much with the part of (whither Google show it in SERP or not), I have no control over that, and that’s why I have 30 days money back policy so people can try out the plugin.

    Let’s give it another try for the next a few days, please go to the plugin settings page and enable the “More snippets” check box.

  • #1141

    Ken Theriot
    Participant

    Thanks Hesham. I enabled the More Snippets check box. Fingers crossed.

    Regards,

    Ken

  • #1176

    Ken Theriot
    Participant

    Hi Hesham,

    I enabled the MOre Snippets check box about 3 weeks ago and still the rating stars don’t show up in the live SERP. Though it does show the stars in the Rich Snippets testing tool, it still does not show in the live SERP. I know you said you don’t have control over that. Can you tell me if others are having the same problem? Or am I the only one?

    Thanks.

    Ken

  • #1179

    Hesham
    Keymaster

    Yes, some sites has the same issue exactly, and they are not able to show the ratings in search results. I never been able to solve this because everything looks good and following Google’s usage guidelines, and I don’t know what’s wrong or why this is happening.

    Google has a page here about “rich snippets not appearing” that gives you ideas. Also, you send feedback to Google about your site here. (I just think that telling Google about your site was required before, but now Google should know about your rich snippets when re-indexing it).

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