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Front Support Plugins Support Author hReview Plugin Details don't save

This topic contains 6 replies, has 2 voices, and was last updated by  Hesham 3 years, 9 months ago.

  • Author
    Posts
  • #2749

    Phil Morse
    Participant

    When we fill in the form and save the post, none of the info we’ve entered is saved – when we return to the post our ratings, details etc are all gone. What should we do to fix this please? We have the Pro version.

  • #2756

    Hesham
    Keymaster

    Have you upgraded the plugin recently? Please make sure you have the latest version of the plugin.

  • #2768

    Phil Morse
    Participant

    Yes, and also tried disabling all other plugins, same behaviour. Am running it on our production site without issues.

  • #2790

    Hesham
    Keymaster

    So you mean it works on one site, but it doesn’t work on the other site?

    If so, then please create a temp admin account for me and send details via the contact page so I can take a look.

  • #2794

    Hesham
    Keymaster

    I got your email. Thanks.

    I see that you are having version 1.0.1.4 installed, please download the latest version and upgrade the plugin.

  • #2815

    Phil Morse
    Participant

    Why doesn’t the plugin tell me there is a newer version available in the backend like most plugins do please?

    What then is the procedure to update it without deleting the existing installation and wiping my settings/license?

  • #2817

    Hesham
    Keymaster

    This will be added in one of the coming releases. (however, there won’t be automatic updates, only the notification)

    To update the plugin:

    1- deactivate and delete the older version from the WordPress plugins page.
    2- Install the new version and activate it, and you are done.

    *No review date will be lost, also you won’t need to add your license API again after the upgrade.

    P.S. Please, open a new thread whenever you have a question or need help with the plugin.

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